Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, develop and implement strategies to educate clients

1.1 Research and establish personal injury management educational needs of clients

1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices

1.4 Develop promotional material using appropriate media and a style and quality to suit audience

1.5 Seek client feedback and use to improve the provision of education

1.6 Obtain cooperation and support from local industry employer organisations

2. Educate clients in the workplace

2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner

2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

3.3 Use presentation equipment and materials correctly and efficiently

3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Skill 

Performance Criteria 

Description 

Learning

1.5, 3.4

• Actively seeks and uses feedback to improve own techniques

Reading

1.1, 1.2, 2.3, 3.3, 3.4

• Interprets and analyses textual information from a variety of sources to expand knowledge and determine requirements

Writing

1.4, 1.5, 1.6, 2.1, 3.1, 3.2, 3.4

• Develops a range of formal and informal material incorporating specific information using a style and language appropriate to audience and purpose

Oral Communication

1.5, 2.1, 3.1, 3.2, 3.4

• Clearly and effectively presents detailed information using language, terminology, tone and pace appropriate to audience and purpose
• Participates in verbal exchanges using active listening and questioning techniques to clarify information and elicit feedback

Navigate the world of work

1.1, 1.2, 1.6, 2.3

• Utilises a broad range of strategies to develop relevant skills and knowledge
• Works within legislative and regulatory requirements to provide advice to clients

Interact with others

1.2, 1.6

• Collaborates and networks with a variety of stakeholders in order to achieve work outcomes
• Negotiates and advocates for clients

Get the work done

1.2-1.4, 1.6, 2.2, 3.1-3.2

• Organises, plans and sequences work activities, including research, to inform advice provided to clients
• Uses a range of digitally based technologies to access, extract and share relevant information in order to achieve required outcomes
• Uses systematic, analytic processes to gather relevant information, evaluate options and make decisions

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSPIM403 Educate clients on personal injury management issues

FNSPIM403A Educate clients on personal injury management issues

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.